Special Offers

3.2

Based on 11 reviews

janjenreg C

21:33 09 Mar 20

My A/C went out last Saturday during an extreme heatwave . I contacted AHS and they assigned me to The Air Doctor. I... immediately Googled the company and was apprehensive after reading the reviews and was seriously considering asking to be assigned to another company, but, I decided to give them a chance. I contacted the Air Doctor early Monday morning , the customer service rep was very nice and professional and I was extremely grateful that they could schedule me an appointment for Tuesday, from 8-12 as I know this is an extremely busy time for them. I took off from work and Keith, the technician arrived around 10. Keith was very professional, knowledgeable and gave me some great advice. Keith has my A/C unit running like new. I highly recommend the Air Doctor and their technician, Keith. 5 Stars!!!read more

Peter Smolianski

00:32 23 Nov 19

I had an excellent experience with this company. My gas furnace stopped working Monday night, and AHC assigned it to... Air Doctor. I was not able to leave a voicemail on company’s phone until 9:00. However by 9:30 I got calls both from Vanessa as well as Derek. Given my prior experience with other companies when working through AHC, I was more than surprised that they were able to send a technician over the same say. I was given the usual 12 - 4 window, but I got a notification that technician is on his way by 12:10. Keith arrived at 12:30, and within seconds he was able to identify the issue and to tell me that unfortunately they will need to order a part, which may take few days. I got a call from Derek the next day that the part should be arriving tomorrow, and while he cannot guarantee that delivery, he would put me on schedule for the very next day, Friday. Today, Keith called me just after 10:00 and arrived at around 10:30 in my house, and installed the replacement part. Frankly, based on my prior experiences with other companies, I was surprised that this was the right part on the first try and that the diagnostic was correct and the issue was solved. As I am writing this review, nine or so hours after Keith’s visit, I am surprised that I still have heat. I will update this review if the heat goes off :), but at least for now - outstanding job by Air Doctor. They have exceeded my expectations and at least partially restore my trust in companies employed by home warranty. Thank you!read more

Soleibi Castanos

17:34 29 Jul 19

I was very impressed with Air Doctor. They were fast to respond to my request for service. The technician showed up on... time, was very nice and professional. My technician was very knowledgeable of the system. He was able to complete the repair the same day. He also give us good recommendations to save energy.read more

Jennifer Spruill

15:56 29 Jul 19

Amazing customer service. My central air unit stopped working Saturday afternoon. I put in a service request through... AHS and was assigned to Air Doctor Mechanical. I spoke to a customer service representative, and she provided me with a timeframe before 1pm. A service technician came out on Monday before noon and provided excellent service. All representatives were informative and polite. The representatives deserve 10 stars for excellent customer service.read more

Tanise Bing

01:52 06 Jun 19

Very unprofessional and unorganized! Completely disappointed. I took off work to accommodate their scheduling process.... Then they called me at 9pm to cancel an appointment scheduled for 8am the following day. Now I have to wait multiple days and take off work again.read more

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